FAQ
Quote
How to choose label's material?
We can provide vinyl, art paper, transparent, silver foil, tamper-proof paper, decomposable, hologram, eco-friendly material, and UL Certified material.
More detail check >> here
I need my sticker on the roll. Is there anything I need to pay attention to?
If your custom label stickers required to finish on a roll and you plan on working with a label application machine. Just let us know which direction you need your labels to be oriented on the roll, and we will take care of it for you. You can see the following image for more information on the different options you have when it comes to how your labels can be oriented on the roll.
How fast can you get back to me with a quote?
Our sales team will use email to give you a quote, and they can get back to you within 3-4 hours, may up to 24 hours for complicated project.
Do you have price list?
All products are customized. Hence, the price list is not available.
Can I get a free sample?
We do provide a free sticker sample pack with $30 usd shipping included (shipping by EMS), and it is deductible if your bulk order exceeds $300 usd before shipping.
If you have any questions not mentioned above
Please go through contact us to leave the messages, our team will answer it for you.
Order
How do I order?
Inquiries and quote request can be made directly to Chun Yang’s email cyprint@cyprt.com.tw
Once you confirm the quote and supply us the artwork files, our team will organize proof for you to review prior to the production.
How long does the printing take?
After the payment and artwork approval of your order, the working days is around 5 – 10 days.
What file types do you accept?
The best files are AI / pdf in vector format. However, 300 dpi jpg / png files are also fine for simple color printing jobs.
How to send you my artwork? Do you need artwork file for quoting?
You can upload the artwork through on-line quote or email us what you want to print out. If you supply artwork draft for a quote, we can email a more accurate quote.
Do you offer graphic design service?
Yes, we do. Please contact us via email to discuss about available design service for your project. The charge of the graphic design service will also discuss via email.
How can I send large-format file?
You can upload files up to 10MB through our website. Email is fine for up to 25MB.
Is there anything I need to pay attention to in the file I provided?
Create Outlines: All fonts must be outlined, because there are literally thousands of fonts available on both Mac and PC. To be sure that everyone has access to the same fonts and are able to see your images properly (illustrator and photoshop documents). When a design file is supplied with missing fonts, a printer cannot proceed your file for production. To solve this problem, please convert texts to outlines or send actual font files. Select “Create Outlines” on your computer to do this.
Embed Images: Before printing, please make sure to embed all images. If you place an image in Illustrator and save the file as an .ai or .pdf and send it to others, you may hear back from them saying that they cannot see the images that you placed in the file. The document will not be editable. This can cause immediate issues if the document is going through a process preparing for print.
Add Bleed to a Design: In printing, bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off. 1 mm bleed on each side is required for the printing process. Ex: Final sticker size is 30 x 30 mm, the bleed size will be 32 x 32 mm (30 + 1 + 1, 30 + 1 + 1) Please make sure background needs to extend into the bleed area, the bleed ensures unprinted white edges after trimming.
If you have any questions not mentioned above
Please go through contact us to leave the messages, our team will answer it for you.
Payment
How do I pay?
In Taiwan, you can pay by bank transfer. Outside of Taiwan, you can pay by credit card, T/T, or PayPal.
What is our payment terms?
We require full payment prior to the production. If you have a large quantity or long-term customer, payment terms can be adjusted when you are in contract with us.
If you have any questions not mentioned above
Please go through contact us to leave the messages, our team will answer it for you.
Delivery
What are your shipping methods?
We use post office or freight to ship the packages in Taiwan. Outside of Taiwan, we use EMS, DHL, UPS, and air letter.
How long does the delivery take?
The delivery is around 3 – 5 days. But it is more unstable during this pandemic period.
Do you send me a tracking number once dispatched?
Tracking number will provide via email after dispatched.
Do you do international shipping?
Yes we do deliver worldwide. Additional shipping fee will be charged for international shipping.
If you have any questions not mentioned above
Please go through contact us to leave the messages, our team will answer it for you.